Privacy Policy

Last updated: 1 May 2026

Introduction

At Goluxe, we are committed to safeguarding your privacy and protecting your personal data with the highest standards of care and discretion. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit, interact with, or make a purchase from our website (the “Site”). This policy is designed in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). By accessing or using our Site, you acknowledge and consent to the practices described herein.

Collection of Personal Data

When you visit our Site, certain information is automatically collected to ensure a seamless and elevated browsing experience. This may include your browser type, IP address, time zone, device information, pages viewed, and interactions with our Site. Such data is collected through cookies and similar technologies, allowing us to enhance functionality, refine performance, and better understand how our customers engage with Goluxe.

When you make a purchase or attempt to do so, we collect personal data that you provide directly to us. This may include your name, billing and shipping address, payment details, email address, and contact number. This information is essential for processing your orders, arranging delivery, providing confirmations, and maintaining communication with you. It also enables us to safeguard transactions and prevent fraudulent activity. With your consent, we may also use your information to share exclusive updates, new collections, and curated offers aligned with your preferences.

Should you contact us for enquiries or personalised assistance, we may collect additional information such as your contact details and the content of your message. This allows us to provide attentive and tailored customer support.

Purpose and Use of Personal Data

Goluxe collects and uses your personal data only for purposes that a reasonable person would consider appropriate in the circumstances and in accordance with the PDPA. These purposes include fulfilling orders, processing payments, delivering products, responding to enquiries, improving our website, and providing marketing communications where consent has been given. We are committed to ensuring that your personal data is handled with care and used only for purposes you would reasonably expect.

Disclosure of Personal Data

To provide our services with efficiency and excellence, we may share your personal data with carefully selected third-party partners. These include trusted e-commerce platform providers, payment processors, delivery partners, and analytics service providers. We take reasonable steps to ensure that such parties provide a standard of protection comparable to that under the PDPA. We may also disclose your personal data where required by law or to comply with regulatory or legal obligations.

Overseas Transfer of Personal Data

In the course of providing our services, your personal data may be transferred to locations outside Singapore. Where this occurs, we will ensure that appropriate safeguards are in place and that the receiving parties provide a level of protection comparable to that required under Singapore law.

Marketing and Personalisation

From time to time, we may use your personal data to present you with tailored content, exclusive promotions, and curated recommendations that reflect your preferences. This may involve the use of analytics and advertising tools. You retain full control over your preferences and may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Cookies and Website Experience

Goluxe uses cookies and similar technologies to deliver a personalised and seamless browsing experience. These technologies allow us to remember your preferences, enhance website performance, and better understand user behaviour. You may choose to disable cookies through your browser settings; however, doing so may affect certain features of the Site.

Accuracy of Personal Data

We rely on the personal data you provide to ensure accurate and efficient service. You are encouraged to keep your information up to date and notify us of any changes so that we may continue to serve you effectively.

Protection of Personal Data

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, or misuse. While we strive to maintain high security standards, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Retention of Personal Data

Your personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. When no longer required, we will take reasonable steps to securely delete or anonymise your data.

Your Rights

In accordance with the PDPA, you have the right to request access to and correction of your personal data held by us. You may also withdraw your consent to the collection, use, or disclosure of your personal data at any time by contacting us. Please note that withdrawing consent may affect our ability to provide certain services to you. Requests may be subject to a reasonable administrative fee where applicable.

Minors

Goluxe does not knowingly collect personal data from individuals under the age of 13. If you believe that a child has provided us with personal data, please contact us so that we may take appropriate action.

Do Not Call (DNC) Provisions

In compliance with Singapore’s Do Not Call (DNC) provisions, we will only send marketing messages to your phone number where you have provided clear and unambiguous consent or where permitted by law. You may withdraw your consent at any time.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be published on this page with a revised “Last updated” date.

Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us at support@goluxe.com.sg.